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ExivaBOT

Terms of Service for ExivaBOT

Last updated: January 8, 2026

Welcome to ExivaBOT, a Discord-integrated application for the game Tibia ("the Service"). These Terms of Service ("Terms") govern your access and use of ExivaBOT. By using the Service, you agree to these Terms.

1. About Us

The Service is operated by:

ExivaBOT

2. Eligibility

You must be at least 13 years old (or the minimum age allowed in your country) to use Discord and therefore to use ExivaBOT.

3. Description of the Service

ExivaBOT provides tools for Tibia players, including:

  • boss team building,
  • hunting reservation management,
  • tracking Tibia Coin payments,
  • Discord-based automation.

The Service is available worldwide.

4. User Accounts

Authentication is handled exclusively through Discord OAuth. We do not support direct logins or passwords.

5. Virtual Currency and Payments (Tibia Coins)

ExivaBOT uses Tibia Coins (TC) as the only method of payment.

  • Users transfer TC in-game to the owner's Tibia character.
  • After receiving TC, the user gains time-limited access to premium features.
  • All transactions are treated as B2C sales from Poland.
  • No invoices or receipts are issued unless requested by the user.
  • Payment logs are retained for the period required by Polish tax law for accounting and tax purposes.

5.4. Third-Party Virtual Currency

Tibia Coins ("TC") are virtual currency created, issued, and controlled exclusively by CipSoft GmbH.

ExivaBOT:

  • has no affiliation with CipSoft GmbH or Tibia,
  • does not sell, issue, distribute, or manage Tibia Coins,
  • provides access to features in exchange for TC payments, not TC sales.

Users are responsible for:

  • ensuring they have sufficient TC in their Tibia account,
  • complying with CipSoft's Terms of Service when transferring TC,
  • understanding that TC value, availability, and terms are controlled by CipSoft.

We are not liable for:

  • changes to TC value or availability,
  • CipSoft's decisions regarding TC or Tibia accounts,
  • issues with TC transfers within the Tibia game.

6. Automatic Processing of Payments

Payment matching is automated and runs approximately every 5 minutes.

If the system cannot match a payment:

  • the TC will be returned via in-game transfer to the original sender character,
  • within 14 days of the failed payment attempt,
  • you will be notified via Discord DM when the return is processed.

7. Refund Policy

7.1. EU Consumer Withdrawal Right

Under EU Consumer Rights Directive, you have a 14-day right of withdrawal for online purchases.

7.2. Waiver for Immediate Access

By purchasing premium access, you:

  • expressly request immediate access to digital content,
  • acknowledge that access begins immediately upon payment confirmation,
  • agree to waive your right of withdrawal under Article 16(m) of the Consumer Rights Directive.

This waiver acknowledgment is presented before purchase completion and requires your explicit consent via checkbox.

7.3. Unmatched Payments

If the system cannot match your payment, TC will be returned as described in Section 6. This is not a refund but a return of unprocessed payment.

8. User Conduct

You agree not to:

  • interfere with the Service,
  • attempt to bypass security or rate limits,
  • abuse Discord's API or violate their Terms,
  • use the Service for illegal activities.

9. Data and Availability

9.1. Third-Party Platform Dependencies

Discord Dependency:

The Service relies on Discord's API, infrastructure, and OAuth authentication.

Discord may at any time:

  • modify, restrict, or revoke API access,
  • change rate limits or permissions,
  • suspend or terminate bot accounts,
  • experience outages or technical issues.

Tibia/CipSoft Dependency:

The Service integrates with Tibia game data and mechanics controlled by CipSoft GmbH.

CipSoft may at any time:

  • change game mechanics, TC systems, or character data,
  • modify their Terms of Service,
  • take actions affecting Tibia accounts or TC transfers.

No Liability:

We are not liable for:

  • limitations, changes, or outages caused by Discord or CipSoft,
  • loss of functionality due to third-party platform decisions,
  • any damages resulting from third-party service interruptions.

Users acknowledge that these dependencies are inherent to the Service.

9.2. Service Availability

You understand and agree that:

  • the Service may experience downtime,
  • features may change or be removed,
  • we will make reasonable efforts to maintain service quality but cannot guarantee uninterrupted access.

10. Termination

10.1. Termination for Violation

We may suspend or terminate your access if you violate these Terms.

10.2. Voluntary Termination

You may stop using the Service at any time by deleting your Discord account or requesting data deletion.

10.3. Termination Due to Third-Party Actions

We may be forced to suspend or terminate the Service if:

  • Discord revokes API access or bans the bot,
  • CipSoft prohibits TC-based services,
  • other third-party dependencies become unavailable.

In such cases:

  • active premium subscriptions will be terminated,
  • no refunds will be issued (as per Section 7),
  • we will provide at least 7 days notice where possible.

11. Liability

To the maximum extent allowed by law:

  • the Service is provided "as is,"
  • we are not liable for lost items, lost in-game assets, or missed hunts,
  • our total liability is limited to the monetary value of the TC you purchased through ExivaBOT.

This limitation does not apply to:

  • intentional misconduct or gross negligence,
  • personal injury or death,
  • violations of mandatory consumer rights under applicable law,
  • any other liability that cannot be limited under Polish or EU law.

12. Governing Law

These Terms are governed by Polish law, with EU consumer rights applying where required.

13. Intellectual Property

13.1. Service Ownership

All rights, title, and interest in ExivaBOT (including code, design, and branding) belong to the owner.

13.2. User-Generated Content

You retain ownership of screenshots, messages, and content you create using the Service.

By sharing content on our official Discord server, you grant us a non-exclusive, worldwide license to display and moderate that content.

13.3. Permitted Use

You may:

  • take screenshots of the Service for personal use,
  • share screenshots on our Discord server or in private messages,
  • share screenshots elsewhere if you opt-in to this feature in your account settings.

14. Changes to These Terms

We may update these Terms from time to time.

  • Changes will be posted with a new "Last updated" date,
  • Continued use after changes constitutes acceptance,
  • For material changes, we will notify you via Discord or email at least 7 days in advance.

15. Dispute Resolution

15.1. EU Online Dispute Resolution

EU residents may access the Online Dispute Resolution platform at:

https://ec.europa.eu/consumers/odr

15.2. Contact for Disputes

Before initiating formal proceedings, please contact us at:

office@nerdslabs.co

We are committed to resolving disputes amicably and in good faith.

16. Contact

For questions about these Terms, please contact:

office@nerdslabs.co